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FAQs

What is Whatspup.in?

Whatspup.in is an online and offline place for Pet Supplies, Pet Services, Vet advices/ vet one call and Pet Accessories. We provide high quality products at reasonable and competitive prices sourced from across the world.

Do you have a shop?

Currently we have a store in East Delhi where you are welcome to bring your dog to view, purchase and try on our products. We are normally open 10:30-9:30 Tuesday to Sunday.
The address is: G6, Mayur Vihar Extension, Samachar Market, and Delhi 110091

How can I know whether your photos are exact with products?

Most of photos of our product are being shot by our own camera person. Only a few photos are from the vendor’s catalogue, you can easily distinguish them. Due to the light difference, the item's color may be slightly different from the pictures. Also please allow 1-5mm differences due to manual measurement.

Are Items Returnable?

Items purchased online are eligible for a refund provided you return the item to us within 10 days or are exchangeable for alternative sizes within 10 days of receipt so long as they are in an unused condition and in their original packaging. Please note that the client/ buyer is only responsible for returning the item you ordered back to us.

Returned goods should be returned by recorded or registered post addressed to our current trading address as shown on this site, as we cannot be held responsible for losses on the postal system.

The exception to this is food products and grooming products. For health and safety reasons these are not returnable.

I am not sure what size to buy?

Call us on 011-47501136 we are able to give suggestions or answer any questions

Is all your products immediately available??

All styles in our site are available when we upload it. But we sell a lot of them per day, so part of the styles may not be in ready stock. It takes some 3 workdays for us to get them from our factory.

Must I buy online?

No, if you prefer you can ring in and place your order with our sales team on 011-47501136. We are normally open 10:30-9:30 Tuesday to Sunday.

How to measure your dog?

Please note that our sizes may sometimes sound a little confusing because we have items for the tiniest of dogs. Dogs come in many different shapes and sizes so please measure your pet carefully. However, on average: Please refer carefully to the sizing information on the product pages and remember that length from neck to tail is the most important factor when choosing a size.

Can I change the items in my paid order?

Yes, you can contact us to change the items before the order has been shipped. As it will take time to confirm this modification and prepare your order again, the order may be delayed for 1~2 days. We beg your understanding.

How do I cancel an order?

You may cancel an order at any time before it has been dispatched provided it is a non-personalized item. To cancel an order this must be done in writing, by email to support@whatspup.in stating your order number and the items being cancelled.

Do I need to register?

Registering with Whatspup.in helps make the ordering process as quick and easy as possible and allows you to keep track of your orders online. Though you can check out without registering by clicking the 'Express Checkout' option.

What are your delivery costs?

Delivery costs and estimated delivery times will be advised during the checkout process.

How can I find items I want online?

Simply use the 'search' link on the website and type in the product code or a description of the item you are looking for.

How do I wash my garments?

We advise that all garments are hand washed separately in warm soapy water, reshaped and allowed to dry naturally.